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Patient Care Services

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PACT Act

The PACT Act and VA Benefits

August 2023, marks the one-year anniversary of the PACT Act being signed by President Biden. It is the largest expansion of VA benefits.

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VET-HOME

VET-HOME Program - Telehealth

Exposure Team-Health Outcomes Military Exposures(VET-HOME) program using telehealth to serve Veterans with military environmental exposures.

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June is Pride Month

Serving all who served

Pride counts at VA. Find resources and support available for LGBTQ+ Veterans.

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Office of Patient Care Services (PCS)

The Office of Patient Care Services (PCS) in Veterans Health Administration (VHA) is dedicated to ensuring the full continuum of health care, which comprises health promotion, disease prevention, diagnostics, therapeutic and rehabilitative care, recovery and palliative care. PCS provides care through policy and program development that promotes dignity and respect, and is achieved by utilizing innovative approaches and technologies through interdisciplinary collaboration both within and outside of VA.

VA Health Care Priorities and Strategic Enabler

VA has a history of providing exceptional and groundbreaking care. The VA Priorities and Strategic Enablers stand on the mission, vision and values of VA.

VHA Health Care Priorities

VA’s health care priorities identify key areas to focus our resources, time and attention going forward for the next years. These six VA health care priorities are the top–level strategic and operational advancements of the greatest importance that must be achieved by VA. They are intended to be clear and actionable achievements that deserve our top performance, our focused commitment, and the best use of our available resources.

Strategic Enablers

Strategic Enablers are foundational to every decision we make in supporting VHA’s long–range goals. They are informed by comprehensive public and private reports, as well as Veteran Service Organizations (VSOs), Congress, unions and other partners.

VHA Health Care Priorities    Strategic Enablers
 - Hire faster and more competitively.    Retain, invest in, and support our people.
 - Connect Veterans to the soonest and best care.    Scale best practices and drive innovation.
 - Serve Veterans with toxic exposure.    Improve our technology systems and workflows.
 Accelerate our journey to High Reliability.    Drive equity for women, minority and LGBTQ+ Veterans.
 - Support Veterans’ whole health, their caregivers, and survivors.    Modernize our facilities into the future.
 - Prevent Veteran suicide.    Partner with VSOs, states, advocates, and interagency.

/PATIENTCARE/images/2022/button_blue-arrow-period.png  Lean More about: Veterans Health Administration (VHA) - VA Health Care Priorities

/PATIENTCARE/images/2022/button_blue-arrow-period.png  View the VA Health Care Priorities Brochure (PDF)

PCS Accomplishments

LGBTQ+ Veteran

PCAFC - Phase II Expansion

PCS AccomplishmentsPCS Accomplishments

Patient Care Services (PCS) 2022 Accomplishments.  Patient Care Services (PCS) has yet another opportunity to further VA’s mission to provide the world-class health care our Veterans have earned and deserve. VHA is focused on outcomes for Veterans. With access, advocacy, outcomes and excellence as our fundamental principles, PCS strives to help set the bar on VHA’s six health care priorities. 

Learn more about  PCS 2022 Accomplishments.

 LGBTQ+ Veteran LGBTQ+ Veteran

Access to Services and Benefits
The Department of Veterans Affairs (VA) welcomes all Veterans, families, caregivers, and survivor beneficiaries, including diverse gender identities and sexual orientations. VA is dedicated to being a leader in health care for LGBTQ+ Veterans. VA provides comprehensive care for LGBTQ+ Veterans. Learn More.

How do I access services for LGBTQ+ Health at VA?
A great place to start is to contact the LGBTQ+ Veteran Care Coordinator at your local VA facility. Every VA facility has an LGBTQ+ Veteran Care Coordinator (LGBTQ+ VCC) to connect LGBTQ+ Veterans to health care services. They help Veterans find providers, answer questions, and report problems, if encountered.

PCAFC - Caregiver Support ProgramPCAFC - Phase II Expansion

The Caregiver Support Program (CSP) is prepared for Phase II expansion on October 1, 2022, as we welcome Veterans and caregivers of all service eras. In preparation, CSP engaged in a robust recruitment effort to ensure adequate staff are in place and have completed training to enable timely processing of PCAFC applications.

VA is committed to supporting Veterans and their family caregivers by listening to concerns raised and working diligently to address them as we continue to ensure Veterans and their caregivers get the support they need and deserve. VA halted discharges for all participants based on reassessment and undertook an effort to put meaningful solutions in place that will have an immediate and positive impact on current and new caregivers and Veterans participating in PCAFC.

No Legacy Veteran or caregiver has been dropped from the PCAFC based on reassessment since October 1, 2020, and—as we just announced—this cohort will remain enrolled in PCAFC and continue to receive support and services under PCAFC for at least the next three years.

VA continues to review all aspects of PCAFC to identify opportunities to improve the experience of Veterans and caregivers. Learn more

PCS Program Offices

PCS service areas/programs and more than 1,000 employees whose dedication and commitment to excellence can be seen in their work on behalf of Veterans each and every day.

Biosurveillance Program
Caregiver Support Program(CSP)
Care Management and Social Work Services(CMSWS)
   - Social Work
   - Survivors Assistance and Memorial Support (SAMS) Program
   - Fisher House Program
   - Intimate Partner Violence Assistance Program (IPVAP)
   - National Advance Care Planning via Group Program
   - Post-9/11 Transition and Case Management 
   - VHA Liaisons to Health Care
   - VA Liaisons for Health Care with Military Treatment Facilities
Geriatrics and Extended Care(GEC) 
   - Adult Day Health Care 
   - Home Based Primary Care  
   - Homemaker and Home Health Aide Care 
   - Hospice Care 
   - Palliative Care 
   - Respite Care 
   - Skilled Home Health Care 
   - Remote Monitoring Care  
   - Veteran-Directed Care 
   - Geriatric Research Education and Clinical Centers(GRECC) 
VET-HOME Portal
   - Health Outcomes Military Exposures (VET-HOME)

LGBTQ+ Health Program 
National Center for Ethics in Health Care (NCEHC)
National Center for Health Promotion and Disease Prevention(NCP) 
   - MOVE! Weight Management Program 
Office of Health Equity(OHE)  
Office of Nursing Services(ONS)
Office of Patient Centered Care and Cultural Transformation(OPCC&CT)-Whole Health
Office of Rural Health(ORH)  
Office of Sterile Processing(OSP) 
Physician Assistant Services(PAS) 
Pharmacy Benefits Management Services(PBM)
Public Health National Program Office(PHNPO)
Rehabilitation and Prosthetic Services(RPS)  
   - Audiology
   - Speech
   - Blind Rehabilitation
   - Chiropractic 
   - Clinical Orthotic and Prosthetic 
   - Sports4Vets
   - Physical Medicine and Rehabilitation
          • Kinesiotherapy
          • Occupational Therapy
          Physical Therapy

   - Polytrauma/TBI System of Care
   - Prosthetic and Sensory Aids
   - Recreation Therapy
   - Creative Arts Therapy